Shipping Policy
Effective Date: January 2, 2025
Business Name: Diamond Halos R
Street Address: 1300 Haupt Ave, Richland, Washington, United States
Phone Number: (509) 943-9014
Email: info@diamondhalosr.com
Website: diamondhalosr.com
1. Introduction
At Diamond Halos R, we are committed to ensuring that your jewelry purchase is delivered promptly and securely. Our Shipping Policy outlines the shipping methods available, delivery timeframes, shipping costs, and other related information. By placing an order with us, you agree to the terms and conditions of this Shipping Policy.
2. Shipping Methods
We offer several shipping options to cater to your needs:
- Standard Shipping: Delivery typically within 5-7 business days for domestic orders. This option is ideal for customers who are not in a rush.
- Expedited Shipping: Delivery typically within 2-3 business days for domestic orders. Expedited shipping ensures faster processing and delivery.
- International Shipping: Available to select countries. Delivery times may vary, typically ranging from 7-14 business days, depending on the destination country.
- Free Shipping: We offer free standard shipping on orders over a specified amount. The free shipping offer is subject to promotional terms.
Shipping costs are calculated at checkout based on the shipping method and delivery address.
3. Processing Time
Once we receive your order, it will be processed within 1-3 business days. Please note that orders placed on weekends or public holidays will be processed the next business day. You will receive a tracking number via email once your order has been shipped.
4. Shipping Costs
Shipping costs are determined based on the shipping method selected and the destination address. During checkout, you will see the applicable shipping cost before completing your order.
- Domestic Shipping: We offer competitive shipping rates for domestic orders, including free shipping on certain minimum purchase amounts.
- International Shipping: International shipping rates vary by country. Import duties and taxes may apply, depending on your country’s customs regulations.
5. Order Tracking
Once your order has been shipped, we will provide a tracking number for you to track your package. You can use this number to check the status of your delivery through the carrier’s website.
6. Delays in Shipping
While we strive to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather conditions, postal service disruptions, or customs delays for international orders. If your order is delayed, we will notify you and work with the carrier to resolve the issue.
7. Shipping Restrictions
We currently only ship to physical addresses and cannot deliver to P.O. Boxes. Certain regions or countries may have restrictions on the types of items that can be shipped. If we are unable to deliver to your location, we will notify you immediately and offer a refund or alternative shipping options.
8. Damaged or Lost Shipments
In the rare event that your order is lost or damaged during transit, please contact us immediately at info@diamondhalosr.com. We will investigate the issue with the carrier and ensure that any damages are compensated or replaced as necessary.
9. Shipping Address
Please ensure that the shipping address provided at checkout is correct and complete. We are not responsible for delays or non-delivery due to incorrect addresses. If you need to change your shipping address, please contact us before the order is shipped.
10. International Shipping Fees and Customs
For international orders, the recipient is responsible for any customs duties, taxes, and fees levied by the destination country. These charges are beyond our control, and we recommend checking with your local customs office for more information before placing an international order.
11. Changes to the Shipping Policy
Diamond Halos R reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about shipping terms and conditions.
Contact Information:
If you have any questions or concerns regarding our Payment Policy or Shipping Policy, please do not hesitate to reach out to us:
- Email: info@diamondhalosr.com
- Phone: (509) 943-9014
- Address: 1300 Haupt Ave, Richland, Washington, United States
