Refund and Returns Policy

Effective Date: January 2, 2025

At Diamond Halos R, we are committed to delivering high-quality products and providing excellent customer service. If you are not completely satisfied with your purchase, this Refund and Returns Policy outlines the process for returning items and receiving refunds.

Contact Information

1. General Refund and Return Policy

We understand that sometimes purchases may not meet your expectations. You have 30 days from the date of receipt to return your item(s) for a refund or exchange. To be eligible for a return, the item(s) must be unused, in original packaging, and in resellable condition.

2. Returns Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@diamondhalosr.com or call us at (509) 943-9014 to request a return authorization number (RMA).
  2. Package the Item: Carefully pack the item in its original packaging, including all accessories, tags, and documentation.
  3. Ship the Item: Ship the item back to the provided return address. Customers are responsible for the return shipping costs unless the item is defective or incorrect.
  4. Refund Processing: Once the returned item is received and inspected, we will process your refund. The amount will be credited to the original payment method. Refunds may take up to 7-10 business days to be processed, depending on your bank or payment provider.

3. Exchanges

If you would prefer to exchange an item for a different size, color, or style, please contact our customer service team. We will process the exchange as soon as the returned item is received. If the item is unavailable, we will issue a refund.

4. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

  • Custom-made or personalized items
  • Sale or clearance items
  • Gift cards
  • Downloadable products or digital items

5. Defective or Damaged Items

If your item arrives defective or damaged, please contact us immediately at info@diamondhalosr.com or (509) 943-9014. We will provide instructions for returning the item and either issue a full refund or send a replacement item. We may require photos of the damaged item to process the claim.

6. Shipping and Handling Fees

Shipping fees are non-refundable unless the item is defective, incorrect, or damaged during shipping. If you receive a damaged or incorrect item, we will cover the cost of return shipping and issue a full refund or replacement.

7. Processing Time for Refunds

Refunds will be processed once the returned item has been inspected and accepted. The refund will be credited to the payment method used for the original purchase. Refunds may take 7 to 10 business days to reflect in your account, depending on the processing times of your bank or credit card provider.

8. Cancellation Policy

If you wish to cancel your order before it ships, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund. If the order has already shipped, you will need to follow the standard return process outlined above.

9. Changes to This Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.

10. Contact Us

If you have any questions regarding our Refund and Returns Policy, or if you need assistance with a return or refund, please contact us:

  • Email: info@diamondhalosr.com
  • Phone: (509) 943-9014
  • Address: 1300 Haupt Ave, Richland, Washington, United States