Sales Policy
Effective Date: January 2, 2025
Business Name: Diamond Halos R
Street Address: 1300 Haupt Ave, Richland, Washington, United States
Phone Number: (509) 943-9014
Email: info@diamondhalosr.com
Website: diamondhalosr.com
1. Introduction
At Diamond Halos R, we are committed to providing our customers with high-quality jewelry and an exceptional shopping experience. This Sales Policy is designed to explain the terms and conditions that govern your purchase on our website, diamondhalosr.com. Please read this policy carefully to understand your rights and responsibilities when shopping with us.
By making a purchase on our site, you agree to the terms outlined in this Sales Policy.
2. Order Acceptance and Confirmation
After you place an order on diamondhalosr.com, you will receive an email confirming the details of your order. Please note that this email is an acknowledgment of your order and does not constitute an acceptance of the order.
Your order will be processed once payment is confirmed. If we cannot fulfill your order due to availability issues, we will notify you as soon as possible and provide a refund or alternative solutions.
3. Pricing
The prices for the items on diamondhalosr.com are listed in USD and include applicable taxes, unless stated otherwise. We reserve the right to change prices at any time, but any price changes will not affect orders already placed and confirmed.
4. Payment Methods
We accept the following payment methods for purchases:
- Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
Payments are securely processed through trusted third-party providers. We do not store your payment details on our servers. By providing your payment information, you authorize us to charge the applicable amount for the products and shipping.
5. Shipping and Handling
We offer various shipping options, including standard and expedited shipping. Shipping costs are calculated at checkout based on the shipping method and destination. Please note that delivery times may vary based on your location.
We process orders within 1-3 business days after payment confirmation. If there are any delays, we will notify you via email. Shipping times are estimates and are not guaranteed.
6. Returns and Exchanges
Please refer to our Refund and Returns Policy for detailed information on how to return or exchange items. Items must be returned within 30 days of receipt for a full refund or exchange, subject to our return conditions.
Custom and personalized items are generally non-returnable, unless damaged or defective.
7. Order Cancellations
You may request to cancel an order before it has been processed or shipped. If the order has already been shipped, you must follow our return procedure. We will do our best to accommodate cancellations but cannot guarantee that orders will be canceled once they have entered the processing stage.
8. Promotional Offers
From time to time, we may offer promotions or discounts. These promotions are subject to specific terms and conditions, which will be clearly stated on our website. Promotions are valid only for the duration specified and may not be combined with other offers unless explicitly stated.
9. Limitations of Liability
Diamond Halos R is not liable for any damages, losses, or claims arising from the use of our products or website, including direct, indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid for the products.
10. Customer Service
If you have any questions or concerns about your order, products, or shopping experience, please contact us at info@diamondhalosr.com or (509) 943-9014. We are here to assist you!
11. Changes to the Sales Policy
We reserve the right to update this Sales Policy at any time. All changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any updates.
