Payment Policy

Effective Date: January 2, 2025

Business Name: Diamond Halos R
Street Address: 1300 Haupt Ave, Richland, Washington, United States
Phone Number: (509) 943-9014
Email: info@diamondhalosr.com
Website: diamondhalosr.com

1. Introduction

Welcome to Diamond Halos R, where we strive to make your online shopping experience as seamless and secure as possible. This Payment Policy outlines the methods of payment accepted on our website, terms surrounding payments, and important information regarding transactions made on our platform. By placing an order with us, you agree to the terms outlined in this Payment Policy.

2. Accepted Payment Methods

We aim to provide flexibility and convenience to our customers by offering a wide range of secure payment methods. The following payment options are available when shopping on diamondhalosr.com:

  • Credit and Debit Cards: We accept Visa, MasterCard, American Express, Discover, and other major credit and debit cards.
  • PayPal: A trusted third-party payment gateway for secure payments.
  • Apple Pay: Available for users with Apple devices for seamless transactions.
  • Google Pay: For customers who prefer to make payments via their Google account.
  • Bank Transfers: If you prefer direct bank transfers, you can select this method at checkout (only available for specific regions or order sizes).

All transactions are processed through secure payment gateways. We do not store any sensitive financial information such as credit card numbers on our servers.

3. Currency

All transactions are conducted in US Dollars (USD). If you are purchasing from outside the United States, please be aware that currency conversion fees may apply based on your payment provider.

4. Order Confirmation and Payment Authorization

Once you have selected your items and entered payment details, you will receive an email confirming your order. However, this is not an acceptance of your order; it is an acknowledgment that we have received your purchase request. Your payment will be processed and authorized by our payment gateway. Once authorization is successful, the transaction will be completed, and we will send a final confirmation email with the details of your order.

Important: If payment authorization fails, we will notify you immediately to allow for a retry. We reserve the right to cancel or refuse an order if we are unable to process the payment successfully.

5. Payment Security

At Diamond Halos R, we take your payment security seriously. All transactions are encrypted using the latest SSL (Secure Socket Layer) technology to ensure that your personal and financial data is safe. Our payment processors (PayPal, credit card providers, etc.) are PCI DSS compliant, ensuring the highest level of security.

We do not share your financial information with third parties except as necessary to complete the transaction. By shopping with us, you can rest assured that your payment details are handled with the utmost care and security.

6. Taxes

Sales tax is calculated during checkout based on your delivery address. The applicable sales tax rate will be applied to your order total as per state and local tax laws. If you have any questions about tax charges, please reach out to our customer service team at info@diamondhalosr.com.

7. Order Cancellation and Refunds

You may cancel your order at any time before it has been processed or shipped. Once an order is shipped, you will need to follow our returns procedure to request a refund or exchange. Please refer to our Refund and Returns Policy for detailed instructions on returns.

For canceled orders, any charges will be reversed and refunded within a reasonable time frame. Refunds will be processed to the original payment method used for the purchase.

8. Payment Errors

In the event of an error or discrepancy in your payment, such as incorrect amounts or double charges, we ask that you notify us as soon as possible. We will investigate the issue and correct any errors. Refunds for overpayments or mistakes will be issued promptly.

9. Payment Disputes

In the case of a payment dispute, please reach out to us directly at info@diamondhalosr.com. We aim to resolve any disputes in a fair and timely manner. If the issue cannot be resolved directly, we will work with the payment provider or financial institution to resolve the dispute.

10. Payment Failures

If your payment fails due to insufficient funds, an expired credit card, or any other reason, we will notify you of the issue. You will be asked to update your payment details before the order can be processed. Failure to do so may result in the cancellation of your order.

11. Changes to the Payment Policy

We reserve the right to make changes to this Payment Policy at any time. Any updates will be posted on this page, and the updated date will be reflected at the top of the page. We encourage you to review this policy periodically to stay informed of any changes.